Introduction
At Fancy House, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains how you can return products and request a refund.

1. Returns Eligibility

  • Products must be returned within 14 days of delivery.
  • Items must be unused, unwashed, and in original packaging.
  • Sale items or clearance products may be non-returnable.

2. How to Request a Return

  1. Contact our customer service team at [Your Email Address] or via our Contact Us page.
  2. Provide your order number and reason for return.
  3. We will issue a Return Authorization and provide instructions for shipping the item back.

3. Refund Process

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days using the original payment method.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • If you received a defective or incorrect item, we will replace it free of charge.
  • Contact our customer service team with your order number and photos of the issue.

5. Shipping Returns

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.

6. Contact Us

For any questions about returns or refunds, please contact us at:
Email: info@fancyhouse.shop
Contact Page: Contact Us